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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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skye larsh-faraghan

July 17, 2024

5  out of  5 rating by skye larsh-faraghan
"I have recently been working with Michelle regarding a claim, along with questions about our multi-car and multi-line discounts. She has been incredibly responsive and helpful. When she didn’t have the immediate answer she researched and got back tp me in a timely manner. In fact, going above and beyond. I’ve been a loyal customer for over twenty years. I am continually impressed with the knowledge and customer service Susan’s team continue to exhibit. Thank you, Skye Larsh Faraghan"
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Jose Zavala

April 25, 2024

5  out of  5 rating by Jose Zavala
"Great service. Michel M Was very helpful answering all my questions and providing me with the information I was looking for."
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Christine Kurtz

March 29, 2024

1  out of  5 rating by Christine Kurtz
"Called to get a product cancelled and 6 months later when I discover it was not cancelled, would not reimburse for the 6 months. The SF reply was “ well we can cancel it now.” Apparently the overcharge is not their problem."
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Bernd Schumacher

March 20, 2024

5  out of  5 rating by Bernd Schumacher
"The State Farm Office San Luis Obispo in California, under Susan Rodriguez, has been great: All my insurance needs are met there. Since 1985, I have filed three signifiant automobile claims: all were immediately assessed. Payment was issued quickly: no questions asked. I can recommend State Farm without reservation!"
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Almerina Byrum

March 10, 2024

5  out of  5 rating by Almerina Byrum
"Wow! What a service! I was very impressed on how efficient the team member was at helping me with my kids life insurance policies. That was something I've been meaning to do and finally got it done, and so easily."
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Bill Garrett

March 7, 2024

5  out of  5 rating by Bill Garrett
"I was recently notified by the DMV that my liability insurance had not been updated so they were unable to process my registration renewal. I contacted State Farm about the problem and Michelle kept into action. She contacted the DMV and ensured my insurance records were up to date with them. She also ensured the DMV would process my registration without any further action required by me. Michelle’s actions were timely and very supportive. She continually updated me about the progress of her efforts. I appreciate her help very much!"
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Robert Bell

October 25, 2023

5  out of  5 rating by Robert Bell
"Having known Susan for over 25 years she has never lost the touch for "client first service" prompt, and a detailed team in her office always keeps me updated on all of my insurance needs."
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Michael Gunther

October 11, 2023

5  out of  5 rating by Michael Gunther
"Susan and State Farm have been amazing to work with. I had two claims - one I used the app and within 2 hours of incident I had my car at the shop and a rental car in hand - so quick and easy. Second claim, Susan jumped right in via text and got it handle within a hour - I can't reommend Susan and State Farm enough - I have told many people about my experience. In a world touting customer service, State Farm lives up it!!!"
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Kristen McKiernan

October 11, 2023

5  out of  5 rating by Kristen McKiernan
"We have used Susan Rodriguez and State Farm for ALL of our families insurance policies for years and they have always been amazing to work with. Their office is extremely professional, prompt, responsive and friendly. Their pricing is extremely fair and their service is unbeatable. They also are very involved in the community and really make their clients feel like family. Thank you Susan and Team!"
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Kevin Conley

December 26, 2022

5  out of  5 rating by Kevin Conley
"My wife and I have been clients of Susan’s for over 20 years. I don’t know how else to describer her but she’s absolutely amazing. She and her fantastic office team have helped us with multiple needs including car bumps all the way up to larger home issues. Susan was right there for us, talking through options, taking long distraught calls after normal business hours and even coming for onsite meetings at our home (in the SF Bay Area) with our insurance adjuster team. She is a star and a shining example of how to take care of your clients like they are family. She goes above and beyond the call of duty. My wife has a nickname for Susan - “Wonder Woman”, because she is and I agree. We would highly recommend Susan and her team to anyone looking to work with an insurance company who treats you like family."
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Michael Hunt

May 5, 2022

5  out of  5 rating by Michael Hunt
"All around good service 👍"
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D Ng

April 5, 2022

5  out of  5 rating by D Ng
"I've been with Susan for over 10 years. Fantastic service and they always make my life super easy. Staff is friendly and helpful, and they always work hard to make sure I'm getting the best rates."
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Selyne Garcia

December 31, 2020

5  out of  5 rating by Selyne Garcia
"I have all my insurance with this office. Staff is very friendly and knowledgeable. David in particular has always been helpful with all my questions and concerns."
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Dylan Jones

November 23, 2020

5  out of  5 rating by Dylan Jones
"Great agent! Always has what's best for me and my family in mind."
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Karen Peterson

November 21, 2020

5  out of  5 rating by Karen Peterson
"Susan has been my family’s agent for nearly 20 years. She manages our insurance needs and financial planning. Her services are truly impeccable! She is incredibly knowledgeable and to say she is highly responsive is an understatement.....she goes above and beyond to be of service when we need her! I couldn’t give higher marks. Thank you Susan and thank you to your highly professional staff as well!"
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Yochy Hight

November 20, 2020

5  out of  5 rating by Yochy Hight
"The staff is super friendly, caring and always takes time to deal with my concerns. I have auto insurance, life insurance, and my car loan with them. Truly pleased with everything!"
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Shaira Benitez

November 3, 2020

5  out of  5 rating by Shaira Benitez
"Standard Statefarm Insurance. Straight to the point, clean business, and professional."
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Michael H

October 27, 2020

5  out of  5 rating by Michael H
"I always receive great customer service and I appreciate their help with any questions I have."
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Max B

September 12, 2020

5  out of  5 rating by Max B
"Very professional and speedy service. Took the time to answer all my questions. Never felt pressured to buy something I don’t need."
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Valente Rubio

January 16, 2020

5  out of  5 rating by Valente Rubio
"She knew exactly what i needed thank you😎"
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Robert Bell

November 12, 2019

5  out of  5 rating by Robert Bell
"Susan has a huge knowledge of insurance not only selling but a fantastic understanding of claims and multi policy discounts. Having been in the industry for 30+ years you won't find a better friend, agent."
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Christine Moser

May 23, 2019

5  out of  5 rating by Christine Moser
"An excellent insurance professional. Office staff is friendly, knowledgeable and helpful. State Farm Insurance also has banking and retirement products as well as insurance. I have had SF car insurance since I was 16 and I am now 68. Their emergency roadside service is efficent and claims are handled well. They have great discounts for multiple cars &/or homes. Also loyalty discounts."
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Ray Gonzales State Farm Agent

February 3, 2018

5  out of  5 rating by Ray Gonzales State Farm Agent
"Susan and her team consistently provide great service. They take the time to explain all your options for your insurance needs."
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jim miller

February 1, 2018

5  out of  5 rating by jim miller
"Susan and her team have been a great resource for me over the years. I can always depend on them to keep me informed. Thank you Susan!"
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Linda Newell

February 1, 2018

5  out of  5 rating by Linda Newell
"What a great insurance agent. Always willing to take the time to answer my questions and never makes me feel as if I am bothering them. Susan is a great agent!"